Privacy Policy

1. Introduction

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To provide our services including managed IT services, consulting, and cybersecurity solutions
• To send newsletters and marketing communications (with your consent)
• To improve our services and website user experience
• For prospect identification and outreach to potential clients
• To comply with legal obligations and enforce our policies
• To prevent fraud and enhance security

4. How We Share Your Information

5. Data Retention

We retain your personal information for as long as it is useful and necessary for the purposes outlined in this Privacy Policy, including:

• Contact form submissions and email communications: Retained according to mail system retention, archival, and purge policies
• Customer data: Retained for the duration of our business relationship and as required for legal or business purposes
• Analytics data: Retained according to Google Analytics default settings

You may request deletion of your data at any time (see Section 8).

6. Data Security

As a cybersecurity and managed IT services provider, we take data security seriously. We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Firewalls and network security protocols
• Access controls to limit who can view your information
• Regular security audits and monitoring
• Employee training on data protection best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to legal or contractual obligations
• Opt-Out: You may opt out of receiving marketing communications by clicking “unsubscribe” in our emails or contacting us directly
• Withdraw Consent: Where we rely on your consent to process your data, you may withdraw consent at any time

To exercise any of these rights, please contact us at info@jenlor.com or (412) 220-9330.

9. Children’s Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (note: we do not sell personal information)

To exercise these rights, please contact us using the information provided above.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the “Last Updated” date at the top of this policy
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.