Companies seem to be leery to move forward using a managed service provider (MSP) for their company’s IT due to potential misconceptions and fears. With the rate that business technologies change and security being more important than ever, a MSP can be a smart move for your company.As a MSP engineer for the past 10 years, I would like to dispel some of the top misconceptions about managed service providers.
We Don’t Need Managed Services – We have an IT Person.
Businesses frequently choose to rely on an internal employee whose primary job description is related to the core business, but he or she are also “into computers” or one of the employees’ has a friend who can come sometimes to fix what is broken.They mean well, and it is certainly possible they know a lot about computers, but does that make them qualified to provide professional IT support services for a professional organization? Typically, when your IT resource’s primary job is anything other than IT they are forced into break/fix situations. This can potentially result in extended downtime or at the very least distraction from their assigned job. Alternatively, with a MSP you have dedicated engineers who proactively maintain the network/hardware/software meaning less break/fix scenarios and less interruptions to employees’ assigned roles.
JENLOR won’t understand our business or give me the same care an internal employee would
Your business is unique. However most MSP’s work with businesses encompassing wide ranges of industry, size and needs. They have proven on-boarding processes in place to get to know your individual wants/needs are and are able to use their industry-wide experience to enable your company to focus on your core business and not the technology.
Will it be necessary to take the tape down and move forward with Managed IT Services
Often technology issues go beyond the knowledge and experience of those designated to resolve them. If your internal IT staff comes across a problem that it cannot solve, it has to bring in pricey consultants to do the job. It takes time to find the right partner and have that partner cleared to work on your systems.