We have added some new staff in the past few months and wanted to introduce them to you and let you know what their roles are at JENLOR.
Matt Lang-Network Engineer
Matt works closely with Josh and Chris Schoen on the Helpdesk team. Matt spends most of his time on the phone with JENLOR’s clients and vendors supporting a broad range of technical issues. Matt is always pushing for problem resolution that may involve vendor coordination or reassignment to a field engineer. He has acquired a wide range of skills that enable him to be the first and last responder, and he patiently handles calls using outstanding customer service skills. Matt is a lifelong resident of Beaver County and a graduate of ITT Tech. He is recently married and likes to spend time with his family, or sneaking out to go fishing.
Monica Wilson-Business Development Manager
Monica manages all sales and marketing initiatives. Her efforts solidify and grow the JENLOR brand, while helping us achieve our desired growth. She targets specific companies that would most benefit from our IT services and regularly reaches out to potential new customers to introduce our “IT Made Easy” program. Monica has vast experience in direct sales as well as conference and event planning. She attends all our trade show events, handles customer referrals, and manages our website and social media strategy. Monica has lived in the Pittsburgh area for more than 20 years, after graduating from Penn State. She resides near the Wexford area with her husband and daughter. In her spare time she loves to travel with her family.
Tyler Fluharty-Network Engineer
Tyler is JENLOR’s “on-site” expert. He is responsible for traveling to client sites for troubleshooting, product installations, and general network additions/changes. Tyler’s position is dynamic in that some of his work schedule is initiated by unexpected service issues from the Helpdesk team or additional support needed by the Project team. If either of these departments require an onsite engineer, Tyler is our guy. His position is designed to keep the Helpdesk team focused on inbound requests, and the Project team focused on prescheduled project work. This helps to ensure unexpected issues do not impact our response times and deliverables. As a side note, Tyler might be the friendliest person you’ve ever met. Tyler lives in Canonsburg and grew up in eastern Ohio. He’s a recent graduate of West Liberty University, where he earned a bachelor’s degree in Computer Information Systems. Tyler enjoys spending his free time outdoors on the golf course.