JENLOR Welcomes Newest Help Desk Team Members!

JENLOR has added additional resources to our growing Help Desk team.  Kyle Wilkinson, Patrick Reitz and Jason Capela have joined the JENLOR team and will be responsible for fielding inbound requests such as Help Desk support, troubleshooting, pre-staging customer equipment and add more coverage overall.  We are excited to have Kyle, Patrick, and Jason with us!

 

 

Jason comes to us with a corporate background as an IT Support Specialist with over 10-years of experience.  His focus recently has been end user support.  Jason brings a good knowledge set and will be able to help immediately with inbound support calls.

 

 

 

Patrick has 4-years of hands on IT experience in the Air Force. He is currently working on his Bachelors Degree for  Information Technology at Western Governors University. Patrick will bring additional troubleshooting and Help Desk support to our team and customers.

 

 

 

Kyle joins the JENLOR Help Desk team adding 5-years of IT experience managing multiple back-end systems and providing front-end user support.  Kyle graduated from Pittsburgh Technical College with a degree in Information Systems Security and Forensics. Kyle will make an immediate impact on support calls with our customers.

What is Emotet? How Can You Protect Yourself? – In the Loop

A trojan virus known as Emotet has become a very serious problem in recent months.  As your IT partner, we feel it’s important to provide insight to help you and your organization avoid being compromised by this incredibly troublesome outbreak.  

Emotet is a banking trojan malware program which obtains financial information by injecting computer code into an infected Microsoft Windows computer, allowing sensitive data to be stolen via transmission.  Emotet malware is also able to steal address book data to further the spread of its infection.  Beyond this, the software functions as a sort of “on-ramp” for other infections, allowing additional malicious code to enter compromised systems.  The most prominent form of distribution has been malicious documents or URL links inside the body of an email, sometimes disguised as an invoice or PDF attachment, or a malicious JavaScript attachment.

This is a very serious outbreak.  The remediation process for this type of infection is extremely labor intensive and can be quite costly.  That said, an ounce of prevention is worth a pound of cure.

Prevention Steps

·         Don’t click on that link and don’t open that attachment!  Unless an expected e-mail with an expected attachment is being sent to you from a known and trusted contact, do NOT open it.  This advice is even more applicable to URL’s/links.

·         Keep PC’s up-to-date.  If your PC is alerting you that updates need to be installed or a reboot is pending to apply updates, etc. it is important that you let this process complete.

·         When in doubt, ask!  We’re here to help.  If you’re unsure about an e-mail, attachment or link, don’t hesitate to reach out.  Our team is here to help.

Our goal at JENLOR is to keep your network running as smoothly and securely as possible and we want to help our clients stay in front of this infection.  If you have any questions about Emotet or other concerns in your environment, feel free to reach out.

JENLOR Ranked in Top 10 Worldwide

MSPMentor 501 WinnerThe information technology industry’s most respected ranking of top managed service providers, MSPmentor 501, announced JENLOR, a Bridgeville-based technology firm, #8 worldwide in the small business edition category, according to the 10th annual Worldwide Company Rankings. This is the second consecutive year that JENLOR received this honor, climbing in rank from 14th to 8th this year.

“We’re honored to be recognized on the MSP 501 Rankings again this year,” said Bill Peters, JENLOR Chief Executive Officer. “Our team is always striving to provide excellent service and continues to evolve as a managed service provider and IT consulting firm.”

The MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel Advisors. The MSP 501 list recognizes top managed service providers based on several different factors including audited financials, customer retention, company growth and a measure known as the Total Service Provider (TSP) score – which evaluates an MSP’s mix of revenue from various activities including Consulting, Cloud, Reselling and Managed Services.

New Malware Attack

Once again the cyber arms race continues to evolve with yet another massive global ransomware attack, called Petya (or NotPetya). Yesterday, our preferred firewall vendor, SonicWall, began tracking a high number of ransomware attacks worldwide. This is not a new malware but a new variant of a known malware; it was reported in the 2017 Annual SonicWall Threat Report and ranked second to only one other threat in the number of infections that were noted in 2016.

Here’s what JENLOR’s customers need to know and communicate to your employees:

  • JENLOR customers using SonicWall security services have had signatures for variants of Petya since March 2016.
  • JENLOR has updated all of our customers Comprehensive Gateway Security Subscriptions to be the latest version.
  • Communicate with your end users to be cautious with any email attachments – both documents and URL’s – that they are not expecting OR do not know the sender’s identity.
  • Continuing to apply windows updates to workstations is also recommended. JENLOR is handling scheduled patch management for servers that are contracted with us for management/monitoring.

New Faces at JENLOR

Over the past few months here at JENLOR we have expanded our support and sales/marketing team with new members.  We would like to take this time to formally introduce you to our newest hires.

 

Colin Prowitt – Project Manager 
Colin is a Project Manager at JENLOR with over 9 years of IT experience. He began his career as a Helpdesk Service Tech and evolved into positions including Systems Support, Senior Systems Admin, and Systems Engineer. In his role as Project Manager at JENLOR, Colin works closely with clients to plan, schedule and oversee IT projects big and small. Occasionally Colin helps the service team fill in gaps where needed. Colin is a musician and has been playing guitar for over 15 years. He also enjoys riding motorcycles and always being on the go.

 


Shane Malone – New Business Development

 Shane manages our sales and marketing initiatives. His efforts solidify and grow the JENLOR brand, while helping us achieve our desired growth. Shane targets specific companies that would most benefit from our IT services and regularly reaches out to potential new customers to introduce our approach to IT. Shane has vast experience in the sales and marketing world. He will attend all our trade show events, handles customer referrals, and manages our marketing initiatives.

 

 


Jordan Weiland – Systems Engineer

 Jordan has been in the IT field for over 6 years, starting as a Helpdesk Specialist and eventually growing into a Senior Specialist. At JENLOR Jordan is responsible for helpdesk support, troubleshooting, and pre-staging customer equipment. Jordan is a huge Pittsburgh sports fan who loves to watch the Penguins and Steelers, while priding himself as a movie buff.

Protect Yourself From Ransomware Attacks

FedEx, UK hospitals, and other businesses were hit by a massive ransomware attack this weekend.  Nearly 75,000 computers in 100 countries were affected by malware called WannaCry, which encrypts and locks a computer and demands a $300 ransom to unlock the computer.

Many of the computers attacked this weekend were breached because the latest Windows updates have not been updated.

How to defend your computers against ransomware

  • Exposure does not exist for users using Windows 10, but is existent in all versions of Windows prior to Windows 10, all the way back to Windows XP.
  • Windows Vista, Windows 7, and Windows 8.1 users can easily protect themselves against ransomware by running Windows Update on their systems.
  • Windows XP, Windows 8, and Windows Server 2003 users can protect themselves by downloading the patch from Windows.

Microsoft is currently working with customers to provide additional assistance as this situation evolves.

For additional details please click this link:
https://www.theverge.com/2017/5/13/15635006/microsoft-windows-xp-security-patch-wannacry-ransomware-attack

JENLOR has ranked among the world’s most progressive Managed Service Providers

The top MSP 501 companies ranked this year include organizations from around the world and from diverse technology backgrounds. Collectively, tech companies in this study amassed $9.82 Billion in sales – with oversight of more than $5.6 million technology devices.

In the SMB category (15 employees or less), JENLOR was ranked 14th in the world, which is a pretty impressive achievement. Overall, JENLOR was ranked 334th on the MSP 501 list. This accomplishment was based on several different factors including audited financials, customer retention, company growth and a measure known as the Total Service Provider (TSP) score – which evaluates an MSP’s mix of revenue from various activities including Consulting, Cloud, Reselling and Managed Services.

Editor and Chief, MSPmentor states, “The Managed Service Provider market is evolving at a rapid pace and the companies showcased on the 2016 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”
This accomplishment is a reflection of our loyal customers and their commitment to technology as a business driver.  Thank you for your continued support. It means everything to us.

 

 

Spam Wire Transfers

Hello All –

We’ve recently seen an influx of SPAM – specifically related to Wire Transfers.  These attempts are being made by Spammers and Spoofers.

If you receive anything regarding a request for any type of monetary transfer, even though this may be typical for your company, double check the authenticity of the request, i.e. phone or verbal communication.

As always, if you are suspicious of any email requests, that are not typical for your organization, please forward the email to JENLOR’s service group at service@jenlor.com.  If you have immediate questions, please call service at 412-220-9330 x 2.

Please forward this communication to your end users – your best defense is education. 

Crypto TorLocker2015 Security Warning

Recently, JENLOR has seen a few cases of a new version of the CryptoLocker virus called CryptoTorLocker2015. Although we don’t have specifics about how CryptoTorLocker2015 is installed on a computer, we do know that once it is installed, the virus begins scanning your computer and infecting data files and shortcuts. During the encryption process, the CryptoTorLocker2015 virus changes filenames and adds a new extension to a user’s files. We’re also seeing a “ransom note” added to any directory that the virus encounters – “HOW TO DECRYPT FILES.txt.”

Please be on the lookout for any emails with FAX or URGENT in the subject line or in an attachment. Note the .zip extension on these files and please DO NOT open any attachments. Deleting and reporting these types of emails will be critical in stopping the spread of this infection.

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End-of-Life for Server 2003

According to Microsoft, July 14, 2015, they will end extended support on all versions of Windows Server 2003/R2. This is going to push many organizations into a new server very quickly or risk several issues.

What does this mean for me and my organization?

  • No more warranty support or Technical Support from Microsoft.
  • Maintenance Costs – Running legacy servers is expensive. You will have increasing costs maintaining aging hardware due to incompatibilities and lack of technical support from Microsoft.
  • No Updates – There will be no more updates to fix bugs, performance issues and security vulnerabilities. To put this into perspective, 2013 saw the release of 37 critical updates for Windows Server 2003/R2. Past the end of life date, these critical issues will remain unfixed leaving you open to cyber security dangers such as malicious attacks or electronic data loss.
  • No Compliance – Once support ends, your organization will almost certainly fail to meet industry wide compliance standards. Regulations such as HIPAA, PCI, SOX & Dodd-Frank all require regulated industries to run on supported platform.

Continue reading “End-of-Life for Server 2003”