Hello All –
In an effort to continually keep our customers educated on new and emerging computer threats, we are sharing the latest information we’ve received about new malware that is targeting soon-to-be Windows 10 users.
Please be watchful for an email purporting to be from Microsoft with an attachment; the email verbiage claims to include an installer granting users “quick” access to the new Microsoft OS. The attached executable file is malware similar to the Cryptolocker virus – “ransomware” that encrypts your files, locking the owner out.
As always, if you are suspicious of an email attachment, please forward the email to JENLOR’s service group at email@example.com. If you have immediate questions, please call service at:
412-220-9330 x 2.
Please forward this communication to your end users – your best defense is education.
Since coming on board with JENLOR, one of the more frequent discussions that I have with our customers is finding a way to more effectively filter SPAM from their employee’s email. In general, we have seen an increase in SPAM in the last year and as such, it’s important to find an effective SPAM management tool. Because we have seen and experienced an increase in unwanted emails, and because our customers have asked for better SPAM solutions, JENLOR is now partnering with Barracuda to manage SPAM effectively. With a long-standing heritage in spam protection, Barracuda Networks has been and continues to be an industry leader in identifying and blocking spam. Barracuda provides a comprehensive set of security layers that helps to ensure that organizations remain productive in the face of continually evolving threats.
JENLOR offers (3) different options for our customers to partner with Barracuda to manage SPAM:
- A physical Barracuda device, resident on a customer’s network
- A virtual Barracuda device, hosted on a customer’s virtual environment
- OR a JENLOR fully-managed Email Security program, powered by Barracuda on the backend
Which option is best for your organization? It depends. We would be happy to discuss which of these (3) options would work best in your environment. We do know that across the board, we’ve seen a higher level of efficacy with Barracuda powering the email filtering. And with new threats and content coming at your organization every day, it makes sense to invest in a more robust, effective tool to help your users stay productive. If you do have questions OR concerns about SPAM, please reach out. We want to help and support all of your IT requirements.
Recently, JENLOR has seen a few cases of a new version of the CryptoLocker virus called CryptoTorLocker2015. Although we don’t have specifics about how CryptoTorLocker2015 is installed on a computer, we do know that once it is installed, the virus begins scanning your computer and infecting data files and shortcuts. During the encryption process, the CryptoTorLocker2015 virus changes filenames and adds a new extension to a user’s files. We’re also seeing a “ransom note” added to any directory that the virus encounters – “HOW TO DECRYPT FILES.txt.”
Please be on the lookout for any emails with FAX or URGENT in the subject line or in an attachment. Note the .zip extension on these files and please DO NOT open any attachments. Deleting and reporting these types of emails will be critical in stopping the spread of this infection.
According to Microsoft, July 14, 2015, they will end extended support on all versions of Windows Server 2003/R2. This is going to push many organizations into a new server very quickly or risk several issues.
What does this mean for me and my organization?
- No more warranty support or Technical Support from Microsoft.
- Maintenance Costs – Running legacy servers is expensive. You will have increasing costs maintaining aging hardware due to incompatibilities and lack of technical support from Microsoft.
- No Updates – There will be no more updates to fix bugs, performance issues and security vulnerabilities. To put this into perspective, 2013 saw the release of 37 critical updates for Windows Server 2003/R2. Past the end of life date, these critical issues will remain unfixed leaving you open to cyber security dangers such as malicious attacks or electronic data loss.
- No Compliance – Once support ends, your organization will almost certainly fail to meet industry wide compliance standards. Regulations such as HIPAA, PCI, SOX & Dodd-Frank all require regulated industries to run on supported platform.
JENLOR recently has seen a resurgence within our customer base of a very crippling virus that is a variant of the CryptoLocker virus. Please be on the lookout for any emails with FAX in the subject and attachments. Please note the.zip extension on these files and please DO NOT open any attachments. Deleting and reporting these types of emails will be critical in stopping the spread of this infection.This widespread virus is embedded in emails and is currently not being consistently flagged as spam or a virus. Like many other virus attacks, the publisher of the virus is hours (or even up to days) ahead of the companies providing anti-spam and antivirus definitions. This unfortunately is common with the biggest vendors (Symantec, McAfee, Trend Micro, etc.) throughout the industry. They are working hard to provide the protection needed to stop this type of virus and should have virus definitions updated in the near future.Please do not hesitate to call our service team at 412.220.9330 x 2 if you have any questions or concerns. Or, you can forward the suspect email directly to firstname.lastname@example.org for our team to review.
We have added another new staff member at JENLOR. We want to introduce him to you and take this opportunity to summarize his job role.
Managed Services Administrator
Lucas oversees JENLOR’s monitoring systems for our managed services customers. We use a broad set of monitoring tools that require constant focused attention, which Lucas provides. Our monitoring services cover server environments, security appliances, and local/offsite backup strategies. Lucas brings a balance of organizational skills, technical abilities, and intuitiveness to our team. We rely on him to continually improve our managed services deliverables. Lucas, who grew up in Raccoon Twp., is a veteran of the U.S. Air Force and has an associate’s degree in Computer Network Systems from ITT Tech. Unsurprisingly, Lucas is a “gamer” and previously competed professionally. He also participates in conservation and preservation of natural habitats in PA.
JENLOR is now offering Unlimited Helpdesk for a flat monthly fee. We have adopted this service model based upon our customer’s feedback and industry demand. Unlimited Helpdesk will require inclusion of our Managed Services to ensure continued proactive service, and more predictable service request levels.
Recently, we have assisted a few of our customers with the Microsoft auditing process. Microsoft conducts these audits to ensure that every copy of installed Microsoft software is actually licensed. In conversations with our vendors, and from our own experiences, we have seen an increase with their audits on small/mid-sized businesses.
What are Microsoft Licensing Audits?
There are 2 types of audits from Microsoft. The first is known as the Software Asset Management (SAM) audit. This audit relies on your voluntary participation. During a SAM engagement, a Microsoft consulting partner examines your Microsoft software resources for any type of misuse.
The second is the Legal Contract and Compliance (LLC)audit. An LCC audit, which is involuntary, is only administered when Microsoft believes that a serious licensing infraction has taken place or a company has consistently refused to undergo a SAM engagement. This type of audit is costly and time consuming.