Assessing IT Needs? Avoid Confusion with a True Network Evaluation

From JENLOR customer Alan S. –

The True Network Evaluation was a great experience. I didn’t have to wade through proposals trying to understand the differences, including price variances. I didn’t end up buying something that wasn’t a fit. It gave me confidence to move forward knowing that we had a well-sketched IT plan behind us.

– Alan S.,Oil and Gas Company

You’ve heard the saying, “Don’t put the cart before the horse” – so why would you try to overcome your IT challenges, before you understand what’s causing them?

Every year, technology changes, and so does your business. As technology advances, you might feel like you’re falling behind and as your business grows, you may need more from your technology. You live these challenges every day. Sometimes it takes an outside perspective to discover new opportunities – and see your situation in a new light.

That’s exactly what we do. Our unique True Network Evaluation (TNE) is designed to analyze and identify your IT strengths and weaknesses. From there, we put together a plan to help move your business forward. The TNE is for businesses, like yours, who want to get the most out of their technology. To do that, we uncover and break down the barriers that are holding you back.

From JENLOR Customer Terri B. –

When we first met for a consultation with JENLOR, our single technician IT system needed an overhaul. We were searching for efficiency and moving away from a single IT tech situation because our practice was growing and becoming extremely reliant on consistency through IT. We were reluctant to take the next step but JENLOR has come through for us and saved us so much in the long run!

– Terri B., Medical Treatment Center

Start With The True Network Evaluation

To accurately plan your network design or service strategy, we’ll need to get to know you – the real you. This includes your specific technical specs, human resource requirements, and future business goals.

It all starts with a half-day, onsite visit from one of our top-level network engineers. They’ll inventory infrastructure, test systems, identify hidden technical issues, and uncover opportunities for untapped productivity. And not to worry – this onsite process will not affect your day-to-day operations, nor does it come with any obligations. It’s the first, critical step to better IT management.

The JENLOR True Network Evaluation is the first in a four-step process to solve your IT management issues. Discover through the True Network Evaluation, then Advise, Install and Manage.Learn More, Take Action and Get Control of Your Organization’s IT Future

Learn More about what you’ll receive and learn from a True Network Evaluation.

Read a Case Study about a true IT Partnership featuring one of JENLOR’s clients.

Contact us to get the discussion started.

Why Business Owners Struggle with Managing IT

Too Little Time… Too Many Priorities…

As a business owner, you know you have an IT department, but you may not fully understand what it does. You’d like to be more involved, but you’ve got enough on your plate – so you rely on your team to make IT-related decisions. And since you’re not in the trenches, you’re not always sure where your budget is going. Improving your IT situation could have a lot of benefits.

The right IT investment could increase:

  • Network Uptime
  • Security
  • Staff Productivity
  • Operational Efficiency
  • Profit Margins

Short- and Long-Term Needs of a Business Owner

JENLOR is a partner who can make sense of your IT department. We fill the advisory role through our IT consulting services. We can identify what you have now, what you need, and what it looks like from a budget perspective. We’re not an IT project company – we’re a forward-thinking IT partner that understands the big picture of IT impacts for HR, finances, and basic day-to-day operations.

Partnering to Fill the Gaps in Your IT

JENLOR isn’t a “one-size-fits-all” boxed solution. We determine with our True Network Evaluation what’s working, what isn’t and fill in the gaps. We supplement your current system and make sure all the parts, new and existing work seamlessly.

 

Solve Your IT Issues with a Partner that Fits

Whatever your current situation, JENLOR can help take your IT structure to the next level. So you can take your business there, too. Contact us today to schedule an initial conversation.

 

JENLOR Awarded 2018 Best Places to Work

Pittsburgh Business Times 2018 Best Places to Work winner JENLOR

JENLOR is a 2018 “Best Places to Work in Western Pennsylvania” named by the Pittsburgh Business Times.

According to the Business Times: The Best Places to Work in Western Pennsylvania honors the region’s most outstanding workplaces. Winners are selected based on an online employee survey and are honored at an event and in a special supplement.

JENLOR was previously named a “coolest office” by the Business Times.

Chrome Tech Support Scam

New Tech Support Scam Attacking Chrome Users

A new security breach scam has panicked many Google Chrome users.  The new scam freezes Chrome and convinces users into believing that their network security has been compromised.  But, the catch is that following the instructions listed will lead to the actual security breach.

The scam starts by displaying an error message about a security breach that leaves the browser inaccessible and advises the end user to dial the listed phone number to fix the error.  While on the other end of that phone number is the scammer posing as an Apple or Microsoft technician awaiting to obtain your credit card and other personal information.

The fix however is quite easy.  Windows users need to simply open Task Manager (press ctrl + shift + esc) and select the browser and click end task.  MacOS users just need to simply wait until a system message prompts them to close the unresponsive Chrome tab.

If a problem surfaces call our service team at 412-220-9330 x2 and we will help you through any security issues that lurk on the web.

 

JENLOR Client Featured on NTEN.org About Moving to the Cloud

On October 26, the Nonprofit Technology Network featured a story about JENLOR client Family
House, which provides housing for patients and caregivers who travel to Pittsburgh for medical
care.


The story relates how JENLOR helped Family House move from an outdated and inconsistent in house network and storage structure to a new cloud-based system. JENLOR provided the following solutions for Family House:

•successful migration to a cloud based solution
•over $100,000 in savings
•updated hardware
•remote desktop access

Read the full story here.

Thanks to NTen and Family House for sharing this project success!

 

What to Look for in Your Managed IT Service Provider

Almost every business in today’s society needs technology to be able to run successfully and smoothly. This compulsory need for technology has resulted in the birth of managed service providers (MSP). An MSP is a company that provides a variety of managed network services, or in other words, is responsible for managing a client’s IT infrastructure remotely. Services offered by these companies include management of a company’s entire IT network services, monitoring networks, network evaluation, designing networks and more.

The various IT network services offered by MSP’s can add great value to your business such as increased productivity, reduced IT expenses and more. Those firms that do not have a well laid out IT strategy may encounter problems such as lost productivity, significant downtime and unchecked costs. For your business to achieve all of these benefits, it must hire the services of reputable and proficient Pittsburgh IT consulting firms. So, what should you look for in your IT managed service provider? Follow along as we explore everything you need to know to make an informed decision.

Experienced and Skillful

You should look to hire the services of an MSP that is both skillful and experienced. These skills and experience should go beyond the offering of basic IT network services and basic network management. Before you sign on with a managed network service provider, ask about their skill levels. How adept are they to handle change? What is their experience with managing a company’s network security? If you want quality services, you must ask questions that go beyond a company’s certifications and the number of employees on their payroll.

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What is Their Approach?

The world today is a highly competitive one, and to stay ahead of the competition, the MSP Company you hire should have a proactive service strategy that emphasizes quick and efficient problem prevention. Ask yourself, does the MSP Company employ sophisticated technologies such as advanced analytics that can lead to service improvement? You should also find out if the company is capable of employing high-tech, back-end technology such as incident escalation and sophisticated alert mechanisms.

Performance-Based Agreements

It is important to hire the services of an MSP that is capable of quality service delivery, and one that can back that up with a performance-based agreement. This agreement makes the service provider go a step further to improve service delivery and to become more innovative and proactive.

Does Their Portfolio Match That of Your Business?

When hiring a Pittsburgh IT consulting firm, choose one whose portfolio matches with your type of business. This will ensure that you get quality services with minimal complexities, as the managed network services provider is experienced in your area of expertise. In addition, if you are moving from in-house IT to outsourcing IT services an experienced service provider can help ease your transition while potentially reducing your cost.

The potential benefits of Managed network services can only be obtained when you hire the right service provider. A competent MSP should have the right skills and experience; they should be able to keep up with changing trends in the IT industry and more.

Working with an IT managed service provider shouldn’t complicate your network management. Make your IT easier than ever with customized IT services from JENLOR. Aside from making your IT easy, we provide true value to our clients through proper design, support and fully managed and monitored networks. Don’t settle for second best when it comes to managing your network, work with the experts in managed services by contacting JENLOR today.

Staying Profitable and Productive in the Wake of IT Disasters

One thing is inevitable: disasters will come. They may be natural; they may be manmade. You may see them coming, or you may not. But at some point, there will come a time when every company is tested and strained to the breaking point, and when those times come your company will either be adequately prepared to survive and recover – or it won’t.

When it comes to your company’s IT services, your ability to backup and recover data will either make or break your business. At the heart of this issue are two key concepts: preventing disasters from occurring in the first place, and proper, speedy recovery should anything go wrong.

Below are three tips for preventing and recovering from IT disasters.

1. Define Your Specific Disaster Prevention and Recovery Needs

There isn’t always a clear long between your disaster prevention and recovery needs, especially when the term disaster is defined along the lines of a disruption of data and IT processes.

A great place to start detailing your IT recovery plan is to perform a risk assessment or a business impact analysis, identifying the key IT services that support your business’s vital operations and activities. Once you have a clear picture of what you need to protect, establish some recovery time objectives and get started working out a disaster recovery strategy specific to your company’s needs.

2. Develop Disaster Recovery Plans for a Variety of Scenarios

The first step to ensuring your business survives a disaster situation is to have a disaster recovery plan in place, one that has been analyzed, tested and adapted to fit the dynamics of your company. All the planning in the world, however, will be for nothing if the employees are not properly educated regarding how to analyze emergency situations and how to implement that plan.

But multiple disaster recovery plans should be developed for different types of disaster situations. For example, two very different approaches would be needed to survive a full out cyber assault on the site or to recover from a lost SQL server.

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3. Automate Offsite Data Backup and Recover

Keep in mind that it’s important to not only plan out the methods for data backup and recovery – which should be automated as much as possible – but you should also consider how quickly you can get the full database up and running again. How will you recover data if your entire server is destroyed? Do you have offsite data backups? How long will it take for a full restore?

There are many elements to consider in preventing and recovering from IT disasters, but having a well-developed disaster recovery plan that covers multiple scenarios is important to ensure that your company is able to bounce back quickly and to remain productive and profitable.

Don’t let the backbone of your business get disrupted in the wake of disaster. Protect yourself with the IT backup & disaster recovery services from JENLOR. Our IT backup strategy and recovery services prevent malicious data from damaging your network on-site and off, 24/7. Discover how our IT services can help your company land on sturdy ground and contact us today!

Taking the Steps Towards a Long-Term IT Support Solution

Every business, no matter how big or small, is faced with the prospect of establishing IT support, and whether it will be provided by in-house expertise or by outsourced IT support. The same can be said about the hardware and software necessary to drive and maintain the business. Together these two issues comprise one of the biggest problems every business needs to solve in order to become and remain viable and competitive. While there is something to be said for both in-house and outsourced solutions, many companies have decided that an outsourced IT service strategy makes the most sense for them.

Advantages of Outsourcing IT Support

There are many advantages to outsourcing your information technology support services, chief among them being the fact that it relieves you of the need to hire in-house talent and having most of the necessary hardware at your business location. The hiring process that Human Resources departments must observe these days gets more and more arduous by the year, and even then, misfires can occur. Having qualified expertise through an outsourcing agency removes all those issues, and when much of the hardware is also supplied by the agency, your company is likewise relieved of the huge burden of maintenance.

Flexibility and scalability are two more reasons why outsourcing makes sense, especially for small business IT support. While it might be a major project for a small company to make significant changes to its IT infrastructure, or to make sweeping new additions, all those issues are handled by the agency in an outsourcing scenario.

One of the greatest headaches in the world of computing is security. Hackers are constantly adopting increasingly sophisticated ways of compromising businesses. For every new layer of security developed, there seems to be a new counter-measure, or vulnerability, discovered and exploited by malicious software programmers. While an outsourcing company may not catch absolutely everything either, a reputable company will at least be making every effort to apply the latest patches available for keeping things secure.

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The Bottom Line

With all the personnel required for support of your company’s infrastructure supplied by an outsourcing agency, your own personnel are freed up to carry out the other important aspects of your business. Even the very expensive Helpdesk function is removed from consideration, and managed off-site with perhaps even greater effectiveness.

Getting started with an outsourced solution can be as simple as reaching out to an experienced and reputable IT consulting firm, which would then perform a thorough IT network evaluation at your site. This will establish a baseline for the level of support that your company would need, and can be the basis for ongoing discussion.

While IT outsourcing may not be truly worry-free and hands-off, it certainly does remove much of the worry and hassle of IT support. Relieve yourself and your team of the daily grind in IT by reaching out to the IT pros at JENLOR Integrations. Using our ‘3 Pillar’ approach to IT, our team will create a well-defined service strategy to help put your network on sturdy ground. Don’t let the frustrations of an ill-managed network keep your team tied down, contact JENLOR and make your IT easy.

Is Your IT Killing Your Productivity?

More often than not, the IT department is considered to be one of the key drivers of a business. Your IT department maintains the network infrastructure, safeguards company data and provides the applications in use by the entire white-collar staff. Even in a scenario where some of the IT function has been outsourced, all the local hardware and software is under the direct management of the IT department.

If you have any doubt about the value of IT to your company, just try and visualize your business with no IT department – or with the department being mismanaged. It’s not much of a stretch to see how your company could quickly go in the tank if things with your IT were out of place, or at least be hampered so badly that staying competitive becomes challenging or downright impossible.

Mismanaged IT

Technology is a big part of business these days, and making optimal use of the latest technology is almost always advantageous to a business. However, that technology is really only as good as the personnel who are supporting it. For instance, in the hot-button area of security, IT mismanagement could create dangerous exposure to security breaches, and valuable company data might be compromised. Failure to apply the latest patches might be one simple way that such vulnerability is created, and exploited by an enterprising hacker.

Carrying out projects like software implementations or upgrades could end up costing a company far more money than it should, if sound project management principles are not utilized by the IT department.

Supporting the company network infrastructure in a reliable and effective manner is an absolute must for any business to maintain its reputation for reliability. When it’s not handled in a consistent, appropriate, and professional manner by IT, employees will be far less productive, and the company’s public image will suffer.

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Possible Solutions

Your company may not be suffering from poor IT support, but may simply lack the personnel in-house to carry out necessary support for your computing platform. In such cases, your IT service strategy should take into account that remotely managed network services can be a very viable and affordable option. If you don’t already have qualified and talented IT talent in your company, hiring IT services to bridge the personnel gap can be a sound option, both financially and competitively.

With cloud services, offsite backups and even IT disaster recovery managed by an IT consulting firm, your employees are freed up to do what they do best – use their knowledge of the company to help make it stronger and more profitable. Security issues disappear, hardware and software project management are handled by the experts, and your network can achieve greater reliability and performance.

Give your team the confidence of having a reliable IT infrastructure on their side by contacting the pros at JENLOR Integrations. Our managed IT services allow your team to worry about the task at hand, knowing full well that the proper technology is in place to keep your business goals on track. Don’t navigate through the rapidly advancing world of IT alone, give yourself some expert insight by choosing the customer-centered services from JENLOR today.

Why It May Be Time to Breakup with Your IT Provider

When dealing with managed services, it’s often comfortable to assume that your IT Helpdesk is already the best there is. Unfortunately, such romantic notions are undercut by the massive changes in network management that have taken place in general security management, storage protection and much more.

Because of this, it’s important to ask some questions about how your IT provider (whether in-house or remote) is handling aspects of your corporate security. If these questions aren’t handled to your satisfaction, contact us: we’re one of the leading Pittsburgh IT consulting firms and we can help your business make changes in order to head in the right direction.

Are You Still Using Older Methods of Remote Data Access?

Advances in Cloud Computing and mobile device management have made older methods of backup & disaster recovery obsolete. Data now moves at the speed of the latest updates at the group level, while keeping records of older forms when needed instantaneously. Gone are the days of having to update data redundantly for safety: whether using a public cloud system which is shared, using a private cloud with data distributed over various networks, or even using physical servers as cloud systems, modern data storage and protection is done at an instantaneous level.

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How is Data Being Backed Up?

Say goodbye to the days of daily data backups. Now, data is updated across storage levels with backups as it is being created, updated, deleted, or expanded. It is no longer necessary to start over for the day: it is possible to pinpoint potential security issues, data problems and more at the minute they occur and correct them instantly if needed. Offsite backups provide for quick, efficient recovery of your data overall.

Do You Have a Mobile Device Management Solution in Place?

Your IT provider should also be keeping you abreast of the widened technological options available. The days of platform-specific storage and transmission are over– most modern data solutions are designed for the widest variety of data systems across the board. Because of this, if you are still using or mandating specific devices because your IT department recommends it, your data storage systems may already be obsolete, and, therefore, vulnerable to attacks and other issues. Mobile device management is essential to modern data storage and can often be platform-independent, allowing you and your employees access to data through a variety of secure methods.

If the above doesn’t sound like where your company’s IT stands, and you’re still using outdated methods for storage and data policies, contact JENLOR to see what we can do to help you keep your data– and those in charge of taking care of it– up to date. Our IT managed services ensure a smooth and reliable network for your organization, allowing to you trust your technology to our expert needs while you operate your business with confidence. So stop letting the daily grind of your IT management hold your business back, and get the proactive support you need by contacting JENLOR today.