First Step With A Managed Services Provider

As a managed services provider, the first step that JENLOR takes with a new company is for members of our team, Bill Peters and Ardie Ball, to go and do an on-site evaluation of your business. Bill and Ardie will do an exhaustive interview process to learn more about your businesses unique network needs and evaluate the existing network design. They’ll inventory infrastructure, test systems, identify hidden technical issues, and uncover opportunities for untapped productivity. And not to worry – this onsite process does not affect day-to-day operations, nor does it come with any obligations.

Managed Services Provider

At JENLOR, we like to find pain points in your environment and determine how you utilize your network. We will provide you with an up to date network that is completely centered around your business’s needs. The network is what we focus on. Therefore, we provide a network design that is up to date, under warranty, patched, configured properly, and has enough resources for you. No business ever wants to be in a situation where they don’t have enough memory, processing power, or the hard drive capability to run your business operations effectively. We make it a point to ensure that you do not run into pain point issues. We are a managed service provider for networks and this is our specialty.

From this point, we evaluate further how end users utilize your systems. Before we make a proposal, we determine what IT assets your business has, how your business manages IT, and if there are any improvements that we see within the existing network design. If we are unable to uncover the full scope of the project to give an accurate proposal, we would run a True Network Evaluation. After the True Network Evaluation, we will return for a second meeting to present a proposal and answer any other questions you might have.

At JENLOR, we’re all about making IT easy. From our IT consulting services to our IT support services, we deliver on our IT Made Easy promise. We listen attentively, fill the gaps, fix problems and help your business reach its fullest IT potential. If you’re looking for the best Pittsburgh managed services provider, you’ve come to the right place. Contact us today.

Why Move to the Cloud

There is an incredible buzz about the cloud. What is it? How can the cloud help your business? Why move to the cloud? Continue reading to learn about the cloud and how it can help your business.

What is the Cloud?

The cloud provides security and data protection. The cloud refers to software and services that run on the internet, instead of locally on your computer. The cloud can utilize workspace as a service. The power of the cloud on to anyone, anywhere, and on any device. Whether you need high performance storage, standard or cold storage, we’ve got the cloud closet of your dreams.

More options for Mobile Workforce:

Having the cloud allows businesses to capitalize on the mobile workforce. The cloud enables workers to access the company information on any device as long as the device has an internet connection. This allows for staff to be able to work primarily outside of the office.

Allows Companies to Work in a More Efficient Fashion:

The cloud is able to help companies become more efficient through reducing the amount of paper documents that have to be transferred. It can also reduce cost and set the business apart from their competition through cutting the time necessary to deliver a product or service to their customers.

Should I Move to the Cloud?:Move to the cloud

JENLOR will do a cloud feasibility test and perform a True Network Evaluation

Moving to the cloud doesn’t have to be all in:

  • You can update your server environment, email, and backups. We have so many different cloud plans that you can choose which plan fits your companies need best.

Reduce Costs:

  • When you shift to cloud computing, you will only pay for the services procured. If you don’t have to pay for features you don’t use, you can easily and quickly cost unnecessary costs.


  • The cloud service give you and your employees the flexibility to work from any location. Employees can complete their tasks at home or from the field

No Need for a Backup:

  • Traditional computing systems require back up plans. Permanent data loss can happen if no backup storage is in place. With the cloud, data will always be available with internet. Therefore, some businesses use the cloud a backup program.

Data Security:

  • Sometimes storing data on the cloud is safer than storing it on physical servers in your office. Breaching the security measures on clouding platforms is very difficult and less likely than a breach on physical servers.

We offer cloud in every shape and size, plus storage service to meet the most demanding performance and compliance requirements out there. If you have any more questions about why to move to the cloud or to sign up contact JENLOR today!

How End of Life for Windows 7 Could Impact Your Business

Are you currently using Windows 7? Did you know that after January 14, 2020, Microsoft will no longer provide security updates or support for PCs or desktops running Windows 7?

What is End of Life?

End of life is the phrase that Microsoft uses to identify the period when the company will no longer support an operating system or application. This means that on January 14th, 2020, Microsoft will move on from Windows 7 never updating or patching security issues again. This usually means that bots, worms and hackers will try to infiltrate and do as much damage as they can. Windows 7 will be vulnerable in a short period of time.

How many people are still using Windows 7?

You might be surprised to learn that Windows 10 only recently became the most popular Window version in the world at the end of the fourth quarter of 2018, taking the crown from Windows 7. At that time, Windows 10 captured 39% of market share, compared to 37% for Windows 7, according to Net Applications. To put that into perspective, there are more than 1 billion Windows users around the world. We anticipate hundreds of millions of people are going to be affected by this change.

What does this mean for your business?windows 7

JENLOR works directly with businesses to inventory computer work stations in an effort to keep companies safe. Cyber security is something that should be taken seriously and without the proper knowledge and experience, you could be putting your business at risk.

There are two ways JENLOR can help you:

  • Upgrade the operating system to Windows 10.
    • We recommend that if your operating system is under 3 years old, to buy the software and upgrade to Windows 10.
  • Buy a new computer system.
    • If your computers are greater than 3 years old, we recommend your computers be upgraded. Based on your business needs, we can upgrade your computers in waves or all at once.

Contact us today to setup a free consultation to begin to make steps towards a secure computer work station beyond January 14, 2020.

Assessing IT Needs? Avoid Confusion with a True Network Evaluation

From JENLOR customer Alan S. –

The True Network Evaluation was a great experience. I didn’t have to wade through proposals trying to understand the differences, including price variances. I didn’t end up buying something that wasn’t a fit. It gave me confidence to move forward knowing that we had a well-sketched IT plan behind us.

– Alan S.,Oil and Gas Company

You’ve heard the saying, “Don’t put the cart before the horse” – so why would you try to overcome your IT challenges, before you understand what’s causing them?

Every year, technology changes, and so does your business. As technology advances, you might feel like you’re falling behind and as your business grows, you may need more from your technology. You live these challenges every day. Sometimes it takes an outside perspective to discover new opportunities – and see your situation in a new light.

That’s exactly what we do. Our unique True Network Evaluation (TNE) is designed to analyze and identify your IT strengths and weaknesses. From there, we put together a plan to help move your business forward. The TNE is for businesses, like yours, who want to get the most out of their technology. To do that, we uncover and break down the barriers that are holding you back.

From JENLOR Customer Terri B. –

When we first met for a consultation with JENLOR, our single technician IT system needed an overhaul. We were searching for efficiency and moving away from a single IT tech situation because our practice was growing and becoming extremely reliant on consistency through IT. We were reluctant to take the next step but JENLOR has come through for us and saved us so much in the long run!

– Terri B., Medical Treatment Center

Start With The True Network Evaluation

To accurately plan your network design or service strategy, we’ll need to get to know you – the real you. This includes your specific technical specs, human resource requirements, and future business goals.

It all starts with a half-day, onsite visit from one of our top-level network engineers. They’ll inventory infrastructure, test systems, identify hidden technical issues, and uncover opportunities for untapped productivity. And not to worry – this onsite process will not affect your day-to-day operations, nor does it come with any obligations. It’s the first, critical step to better IT management.

The JENLOR True Network Evaluation is the first in a four-step process to solve your IT management issues. Discover through the True Network Evaluation, then Advise, Install and Manage.Learn More, Take Action and Get Control of Your Organization’s IT Future

Learn More about what you’ll receive and learn from a True Network Evaluation.

Read a Case Study about a true IT Partnership featuring one of JENLOR’s clients.

Contact us to get the discussion started.

Why Business Owners Struggle with Managing IT

Too Little Time… Too Many Priorities…

As a business owner, you know you have an IT department, but you may not fully understand what it does. You’d like to be more involved, but you’ve got enough on your plate – so you rely on your team to make IT-related decisions. And since you’re not in the trenches, you’re not always sure where your budget is going. Improving your IT situation could have a lot of benefits.

The right IT investment could increase:

  • Network Uptime
  • Security
  • Staff Productivity
  • Operational Efficiency
  • Profit Margins

Short- and Long-Term Needs of a Business Owner

JENLOR is a partner who can make sense of your IT department. We fill the advisory role through our IT consulting services. We can identify what you have now, what you need, and what it looks like from a budget perspective. We’re not an IT project company – we’re a forward-thinking IT partner that understands the big picture of IT impacts for HR, finances, and basic day-to-day operations.

Partnering to Fill the Gaps in Your IT

JENLOR isn’t a “one-size-fits-all” boxed solution. We determine with our True Network Evaluation what’s working, what isn’t and fill in the gaps. We supplement your current system and make sure all the parts, new and existing work seamlessly.


Solve Your IT Issues with a Partner that Fits

Whatever your current situation, JENLOR can help take your IT structure to the next level. So you can take your business there, too. Contact us today to schedule an initial conversation.


JENLOR Awarded 2018 Best Places to Work

Pittsburgh Business Times 2018 Best Places to Work winner JENLOR

JENLOR is a 2018 “Best Places to Work in Western Pennsylvania” named by the Pittsburgh Business Times.

According to the Business Times: The Best Places to Work in Western Pennsylvania honors the region’s most outstanding workplaces. Winners are selected based on an online employee survey and are honored at an event and in a special supplement.

JENLOR was previously named a “coolest office” by the Business Times.

Chrome Tech Support Scam

New Tech Support Scam Attacking Chrome Users

A new security breach scam has panicked many Google Chrome users.  The new scam freezes Chrome and convinces users into believing that their network security has been compromised.  But, the catch is that following the instructions listed will lead to the actual security breach.

The scam starts by displaying an error message about a security breach that leaves the browser inaccessible and advises the end user to dial the listed phone number to fix the error.  While on the other end of that phone number is the scammer posing as an Apple or Microsoft technician awaiting to obtain your credit card and other personal information.

The fix however is quite easy.  Windows users need to simply open Task Manager (press ctrl + shift + esc) and select the browser and click end task.  MacOS users just need to simply wait until a system message prompts them to close the unresponsive Chrome tab.

If a problem surfaces call our service team at 412-220-9330 x2 and we will help you through any security issues that lurk on the web.


JENLOR Client Featured on About Moving to the Cloud

On October 26, the Nonprofit Technology Network featured a story about JENLOR client Family
House, which provides housing for patients and caregivers who travel to Pittsburgh for medical

The story relates how JENLOR helped Family House move from an outdated and inconsistent in house network and storage structure to a new cloud-based system. JENLOR provided the following solutions for Family House:

•successful migration to a cloud based solution
•over $100,000 in savings
•updated hardware
•remote desktop access

Read the full story here.

Thanks to NTen and Family House for sharing this project success!


What to Look for in Your Managed IT Service Provider

Almost every business in today’s society needs technology to be able to run successfully and smoothly. This compulsory need for technology has resulted in the birth of managed service providers (MSP). An MSP is a company that provides a variety of managed network services, or in other words, is responsible for managing a client’s IT infrastructure remotely. Services offered by these companies include management of a company’s entire IT network services, monitoring networks, network evaluation, designing networks and more.

The various IT network services offered by MSP’s can add great value to your business such as increased productivity, reduced IT expenses and more. Those firms that do not have a well laid out IT strategy may encounter problems such as lost productivity, significant downtime and unchecked costs. For your business to achieve all of these benefits, it must hire the services of reputable and proficient Pittsburgh IT consulting firms. So, what should you look for in your IT managed service provider? Follow along as we explore everything you need to know to make an informed decision.

Experienced and Skillful

You should look to hire the services of an MSP that is both skillful and experienced. These skills and experience should go beyond the offering of basic IT network services and basic network management. Before you sign on with a managed network service provider, ask about their skill levels. How adept are they to handle change? What is their experience with managing a company’s network security? If you want quality services, you must ask questions that go beyond a company’s certifications and the number of employees on their payroll.


What is Their Approach?

The world today is a highly competitive one, and to stay ahead of the competition, the MSP Company you hire should have a proactive service strategy that emphasizes quick and efficient problem prevention. Ask yourself, does the MSP Company employ sophisticated technologies such as advanced analytics that can lead to service improvement? You should also find out if the company is capable of employing high-tech, back-end technology such as incident escalation and sophisticated alert mechanisms.

Performance-Based Agreements

It is important to hire the services of an MSP that is capable of quality service delivery, and one that can back that up with a performance-based agreement. This agreement makes the service provider go a step further to improve service delivery and to become more innovative and proactive.

Does Their Portfolio Match That of Your Business?

When hiring a Pittsburgh IT consulting firm, choose one whose portfolio matches with your type of business. This will ensure that you get quality services with minimal complexities, as the managed network services provider is experienced in your area of expertise. In addition, if you are moving from in-house IT to outsourcing IT services an experienced service provider can help ease your transition while potentially reducing your cost.

The potential benefits of Managed network services can only be obtained when you hire the right service provider. A competent MSP should have the right skills and experience; they should be able to keep up with changing trends in the IT industry and more.

Working with an IT managed service provider shouldn’t complicate your network management. Make your IT easier than ever with customized IT services from JENLOR. Aside from making your IT easy, we provide true value to our clients through proper design, support and fully managed and monitored networks. Don’t settle for second best when it comes to managing your network, work with the experts in managed services by contacting JENLOR today.

Staying Profitable and Productive in the Wake of IT Disasters

One thing is inevitable: disasters will come. They may be natural; they may be manmade. You may see them coming, or you may not. But at some point, there will come a time when every company is tested and strained to the breaking point, and when those times come your company will either be adequately prepared to survive and recover – or it won’t.

When it comes to your company’s IT services, your ability to backup and recover data will either make or break your business. At the heart of this issue are two key concepts: preventing disasters from occurring in the first place, and proper, speedy recovery should anything go wrong.

Below are three tips for preventing and recovering from IT disasters.

1. Define Your Specific Disaster Prevention and Recovery Needs

There isn’t always a clear long between your disaster prevention and recovery needs, especially when the term disaster is defined along the lines of a disruption of data and IT processes.

A great place to start detailing your IT recovery plan is to perform a risk assessment or a business impact analysis, identifying the key IT services that support your business’s vital operations and activities. Once you have a clear picture of what you need to protect, establish some recovery time objectives and get started working out a disaster recovery strategy specific to your company’s needs.

2. Develop Disaster Recovery Plans for a Variety of Scenarios

The first step to ensuring your business survives a disaster situation is to have a disaster recovery plan in place, one that has been analyzed, tested and adapted to fit the dynamics of your company. All the planning in the world, however, will be for nothing if the employees are not properly educated regarding how to analyze emergency situations and how to implement that plan.

But multiple disaster recovery plans should be developed for different types of disaster situations. For example, two very different approaches would be needed to survive a full out cyber assault on the site or to recover from a lost SQL server.


3. Automate Offsite Data Backup and Recover

Keep in mind that it’s important to not only plan out the methods for data backup and recovery – which should be automated as much as possible – but you should also consider how quickly you can get the full database up and running again. How will you recover data if your entire server is destroyed? Do you have offsite data backups? How long will it take for a full restore?

There are many elements to consider in preventing and recovering from IT disasters, but having a well-developed disaster recovery plan that covers multiple scenarios is important to ensure that your company is able to bounce back quickly and to remain productive and profitable.

Don’t let the backbone of your business get disrupted in the wake of disaster. Protect yourself with the IT backup & disaster recovery services from JENLOR. Our IT backup strategy and recovery services prevent malicious data from damaging your network on-site and off, 24/7. Discover how our IT services can help your company land on sturdy ground and contact us today!