JENLOR is more than a group of highly technical individuals.

It all started more than 15 years ago. Bill Peters and Don Garrett surveyed the IT landscape and noticed a gap between what customers wanted and what they actually needed.

While many businesses could greatly benefit from integrated, comprehensive IT services – few were willing to or even knew where to start. What they really needed was a partner to help them understand and show them the way. Enter, JENLOR. Using their wives’ names (Jennifer and Lori) to form their identity, Bill and Don developed a purely customer-centered business plan – focused on service 1st and technology 2nd. They then answered the challenge of assembling a uniquely qualified team, which would form the foundation of their future success. It wasn’t easy, but they pulled it off.

A business built on service delivery –
not just services.

We pride ourselves on unmatched communication skills, friendly service delivery, meticulous attention to detail, and the utmost appreciation for our customers. Today, we continue to build our team based on the philosophy on which we were founded. Over the years, we’ve nurtured a culture of people that love what they do and never forget who’s the boss – our customers.

Technical Team

JENLOR’s technical team represents the beating heart of our company. They design, build, monitor and maintain our customer’s networks. They’re fanatical about your security, keep your servers humming along and backups running according to schedule. Of course our team is also there to help, with live phone answering, 15-minute response windows and 24/7 support when trouble arises.

Don Garrett CTO/Owner
Chief Technical Officer / Partner

Frank Schlatterer Director of Tech Services
Technical Team Lead / Project Mgr. / Network Evaluations / Product R&D

Chris Schoen Helpdesk Supervisor
Helpdesk Team Lead

Josh Pelligrino Senior Systems Engineer
Complex Issue Resolution / Network Upgrades & Deployments / Helpdesk

Ardie Ball Project Manager
Network Upgrades & Deployments / Helpdesk

Colin Prowitt Project Manager
Network Upgrades & Deployments / Helpdesk

Dan Odorisio Systems Engineer
Field Technician / Helpdesk

Jordan Weiland Systems Engineer
Helpdesk / Field Technician

Lucas Rider Managed Services Lead
Managed Services / Backups / Network Upgrades & Deployments

Jon Dallefeld  Managed Services Admin.  Managed Services / Backups

 

Customer Care Team

The goal of our Customer Care team is to deliver ongoing advisory services while bridging the gap between our technical team and our customers. Without this component, IT solutions quickly become unfit – burdening the perception of IT as an expense instead an opportunity. This role takes care, experience, and attention to detail. Great listening and understanding ensure that we function as an extension of your team.

Bill Peters CEO/Owner
Chief Executive Officer / Partner

Chris Luikart Director of Operations
Procedures / HR / Policy Compliance / Customer Care Team Team Lead

Caroline Gillespie Senior Account Manager
Customer Relations / Acct. Management

Shelly O’Brien Inside Account Manager
Customer Admin / Acct. Management

Amy Barrett Finance & Administration
Accounting / Order Processing / Tracking & Fulfillment

Shane Malone Inside Account Executive
New Business Development

 

Management Team

JENLOR’s Management Team is a core part of our business. Our goal is to represent each section of our business with team leaders who’s strengths and diverse backgrounds result in the best decision-making. It involves continuous strategic discussion. We challenge each other, support each other, and work together to promote positive relationships with our customers and employees alike.

Bill Peters CEO/Owner
Chief Executive Officer / Partner

Don Garrett CTO/Owner
Chief Technical Officer / Partner

Frank Schlatterer Director of Tech Services
Technical Team Lead / Project Mgr. / Network Evaluations / Product R&D

Chris Luikart Director of Operations
Procedures / HR / Policy Compliance / Customer Care Team Lead