Your Assigned Team

At JENLOR Integrations we believe that successful business is about successful relationships. That’s why we are dedicated to providing your business with more than just technology services – we provide you with a technology relationship. We hold numerous partnerships and certifications with some of the world’s most renowned names in technology, so when you partner with us, you not only get our expert support and service, but the confidence of knowing your IT is backed by leaders in technology.

Your Sales Team

Account Manager

  • Responsible for Aftermarket order processing
  • Tracking customer subscription & licensing renewals
  • Agreement renewals
  • PC & laptop pricing proposals
  • Billing & billing inquiries

Client Specialist

  • Recurring CIO/CTO meetings with Customer
  • Identify and document 1-3 Yr. IT plan for Customer
  • Match emerging technologies with Customer needs
  • Regulation Compliance
  • Technical Demo’s and Events
  • Customer Service Specialist

Objective Based IT Consulting

  • Recurring onsite meetings to manage ongoing IT strategy with JENLOR partners
  • Project Consultation

Your Service Team

Service Manager

  • Customer service primary contact
  • Coordinates service scheduling
  • Manages inbound service requests
  • Responsible for overall service team cohesion

Inside Engineers

  • Assists with inbound service requests
  • Monitors JENLOR’s back end monitoring platforms
  • Verifies daily backup schedule for ServiceNET clients
  • Manages & implements patches & updates for ServiceNET clients

Outside Engineers

  • Travels onsite in response to service requests for on demand service
  • Prescheduled visits to existing customers
  • Assigned to specific customer accounts
  • Assists with project installs

Project Lead

  • Project management duties
  • Onsite implementations
  • Transitions new customer to service department

On Call Engineers

  • Responsible for management of after hours service requests
  • 24/7 availability