Service Levels
JENLOR makes a promise of excellence in our service delivery. We have specific service-level standards to which our staff adheres. These standards are constantly evolving based on customer input, and our never ending effort to improve service delivery. Our service processes and team cohesion foster accountability, communication, documented tracking, and the successful resolve to your IT service needs. Achievement of these standards is the difference between a long-term, happy client and one who leaves as soon as possible.
What you can expect:
- Live answering
- Immediate ticket creation
- Auto-update status via e-mail on all ticket progressions
- 15-minute call return policy for direct voicemails
- 30-minute ticket assignment policy
- 4-hour problem resolution engagement
- 24/7 Support